Privacy Policy

1. Who we are

Clearbay AI ("Clearbay," "we," "us") is a multi-tenant software-as-a-service company that provides an agent and information platform, custom software, and AI services to other businesses. Our products are Tessic, Tagix, and Castex.

This policy explains what information we collect when you use clearbay.ai or our products, how we use it, who we share it with, and the choices you have. If you have questions, email info@clearbay.ai.

2. Information we collect

We collect three categories of information:

• Information you give us — name, email address, phone number, business name, billing address, and anything you write into a contact form, support thread, or document you upload.
• Information generated by your use of our products — account activity, the content you store in your tenant workspace, invoices, scan events from QR codes you've issued, and similar operational data.
• Information collected automatically — IP address, browser and device characteristics, and basic site analytics. We do not use third-party advertising trackers.

3. How we use information

• Provide, maintain, and improve our products and services.
• Authenticate users and protect against fraud or abuse.
• Send transactional emails and text messages (see Section 6).
• Bill and collect payments through our payment processor.
• Respond to questions, comply with legal obligations, and enforce our agreements.

We do not sell personal information. We do not use your tenant data to train general-purpose AI models for other customers.

4. Service providers

We rely on a small set of well-known providers to operate the service. They process information only as needed to deliver their function:

• Amazon Web Services — cloud hosting, storage, email, and SMS delivery.
• Stripe — payment processing for credit cards, ACH, and invoicing.
• GitHub — source-code and document version control for tenant knowledge bases.

We do not share personal information with anyone else for their own marketing, advertising, or model-training purposes.

5. Cookies and analytics

Clearbay uses a small number of strictly necessary cookies to keep you signed in and to remember your active tenant. We do not use advertising cookies or cross-site tracking.

6. SMS messaging terms

When you provide a mobile phone number to Clearbay — for example, when signing in, configuring your account, or contacting our support team — you consent to receive text messages from Clearbay related to your account and the services you've requested.

• What we send. Sign-in verification codes, account-security notifications, support replies you've initiated, transactional messages tied to your account (for example, invoice notifications), and operational and administrative notifications such as content-review notifications (advance summaries of social-media or other content scheduled to be published on your behalf, with a link to a review interface), service-status alerts, and scheduling reminders for services Clearbay provides on your behalf. We do not send marketing or promotional SMS.
• Frequency. Message frequency varies based on your account activity. Most users receive fewer than 10 messages per month.
• Cost. Message and data rates may apply. Clearbay does not charge for these messages; your wireless carrier's standard rates apply.
• Opt out. Reply STOP to any Clearbay message at any time to stop receiving SMS from us. You will receive one final confirmation. After that we will not send further SMS to that number unless you opt back in.
• Help. Reply HELP to any Clearbay message for support information, or email info@clearbay.ai.
• Carriers. Carriers are not liable for delayed or undelivered messages.

We do not share mobile phone numbers, opt-in status, or message content with third parties for marketing purposes. Phone numbers are processed by our SMS delivery provider (AWS End User Messaging SMS) solely to deliver the messages you've asked for.

7. Data retention

We keep account and tenant data for as long as your account is active. When an account is closed, we delete or anonymize personal information within 90 days, except where we are required to retain records for legal or accounting reasons (typically 7 years for billing records).

8. Security

We encrypt data in transit (TLS) and at rest (AWS KMS-managed keys), isolate tenant data so one customer cannot access another's content, and require multi-factor authentication for our own administrative access. No system is perfectly secure; if you discover a vulnerability, please email info@clearbay.ai.

9. Your rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your information.
• Opt out of certain uses of your information.

To exercise these rights, email info@clearbay.ai from the address associated with your account, or contact your tenant administrator if you access Clearbay through a customer organization.

10. Children's privacy

Clearbay is a business product and is not directed to children. We do not knowingly collect personal information from anyone under 13.

11. International users

Clearbay is operated from the United States. If you use our services from another country, you understand and agree that your information will be transferred to and processed in the United States.

12. Changes to this policy

We may update this policy from time to time. When we make a material change, we will revise the "Last updated" date above and, where appropriate, notify you by email or through the product.

13. Contact

Questions, requests, or concerns about privacy:
Email: info@clearbay.ai
Mail: Clearbay AI, attention: Privacy. (Postal address available on request.)